Job Reference: 64995

Aboriginal Senior Client Service Officer Specialist

Clerk Grade 5/6

·       Location: Campbelltown, Bankstown, Liverpool and Fairfield

·       Employment Type: 3x Temporary full-time, 12-month opportunity with possible extension

·       Salary: Clerk Grade 5/6, $93,295pa up to $102,941pa, plus superannuation and annual leave loading

·       Opportunities for learning and career development

·       Generous leave entitlements including Flex Leave

Your role

The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Our Housing Service branch is one of the largest providers of social housing in the world.

Aboriginal Senior Client Service Officer Specialist provide a broad range of applicant, tenancy and property management services and advice to Aboriginal and non-Aboriginal clients including advocating for those with complex support needs.

You will also liaise with stakeholders across the access and tenancy service streams; and provide coaching and support to team members to optimize business and service outcomes.

What you’ll do

Aboriginal Senior Client Service Officer Specialists assist Aboriginal and non-Aboriginal clients with complex support and housing needs, providing specialized advice, and making referrals to appropriate support services. This role provides a broad range of tenancy and property management services and advice to clients.

In this role, you will be working across a range of Housing programs (including Rent Choice, Start Safely and Private Rental Brokerage), policies and systems to maximize efficiency and service delivery outcomes as well as providing training, coaching and support to team members.

Working collaboratively with Client Service Officers, Team Leaders, internal and external service providers, you will develop innovative strategies to deliver improved client outcomes while contributing to continual improvement for your district.

What we’re looking for

The successful applicant will have:

• Solid working knowledge and contemporary understanding of the issues faced by families, in particular the barriers faced by Aboriginal communities.

·       Experience in providing culturally appropriate front line customer service by building and maintaining strong relationships with internal and external stakeholders, service providers and clients to offer fit-for-purpose and culturally safe support services to Aboriginal clients and their families.

·       A comprehensive knowledge of issues impacting client’s ability to access housing and the experience in linking clients to appropriate housing products to meet these housing needs.

·       Knowledge of Aboriginal and non-Aboriginal support services available to clients.

·       An understanding and be able to use computers, telecommunications, audio-visual equipment or other technologies used by the department.

·       Experience using Microsoft Excel.

·       The willingness to travel to work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).

Appointments are subject to:

·       A current Australian driver’s licence.

·       Confirmation of Aboriginality.

·       Reference checks.

·       A National Criminal History Check in accordance with the Disability Inclusion Act 2024.

Please download the Aboriginal Senior Client Service Officer Specialist role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

We do work that really matters

Working for the Department of Communities and Justice provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).

Applications close Thursday, 14 March 2024 at 11:59pm AEDT.

Information Sessions

To understand what it’s like to work for Homes NSW as an Aboriginal Senior Client Service Officer Specialist, please join one of our information sessions. Information sessions will be held until Thursday, 14th March 2024. To join an information session, please email Nicole Cork at nicole.cork@homes.nsw.gov.au with your preferred date.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact  Nicola O’Ryan-Smits, Team Leader at nicola.oryan-smits@homes.nsw.gov.au or Leela-Marie Truckle, Aboriginal Specialist at leela-marie.truckle@homes.nsw.gov.au 

If you have a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Steve Mifsud on 02 9765 4094 or at steve.mifsud@dcj.nsw.gov.au  

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

By having more Aboriginal staff in DCJ, we can build staff’s capability to work with communities in a way that builds trust.

That’s why we need you. That’s why we want you. That’s why we’ll achieve so much more if you’re here with us.

For support and guidance, please refer to the DCJ Careers for Aboriginal People which is a culturally safe resource for Aboriginal people.

You can find application resources, and hear first-hand from your Aboriginal colleagues about why they love working at DCJ.

Other Information

For more information visit Your recruitment journey on the DCJ website.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.