Job Reference: req20944_1658883527

Advisor, Customer Strategy - Ongoing Opportunity - Flexible locations such as Sydney, Parramatta, Newcastle, Maitland, Lithgow or Gosford

Are you a customer-centric and strategic thinker with experience supporting cross-departmental initiatives?

• Be part of our high performing and dynamic team that values collaboration, professional development, diversity and inclusion
• Flexible working supported
• Excellent career development and learning development opportunities

This is a unique and exciting opportunity to make an impact and improve government service delivery for the benefit of over 8 million customers of NSW. The Advisor will be supporting the delivery of projects to meet the NSW Government's customer-centric mission.

You will also be responsible for:

• Supporting a whole-of-government initiative to publish and showcase case studies and data that maps how the NSW Government is improving the customer experience of people accessing government services and programs

• Working alongside staff members on the NSW Government Customer Experience (CX) Community of Practice that seeks to uplift customer centricity across the public sector

• Embedding customer experience measures in outcomes-based budgeting

• Contributing to projects in collaboration with other teams in the Department and agencies across the sector to increase customer trust, perception of ease and effectiveness of NSW government services, and tell the story of how NSW is putting the customer at the centre of government

• Spreading awareness of the mission across the sector and providing support for teams/agencies to apply the NSW Customer Strategy and uplift their customer-centricity, while maintaining effective stakeholder relationships

• Supporting whole-of-government enablers established by the Department and relevant governance bodies, such as Secretariat function for the NSW Customer Council.

For more information about the role please review the Position Description.

To be successful in this role you will demonstrate:

• Experience supporting strategic initiatives/ cross-departmental projects or programs highly desirable

• Excellent organisational and administrative skills to work across multiple programs concurrently

• Ability to deliver to tight deadlines, and be flexible and resilient in an environment of changing or competing priorities

• Ability to develop and maintain effective stakeholder relationships, including ability to collaborate with colleagues in internal and external teams to enable decisions and outcomes

• Strong written and verbal communication skills, including proven ability to support preparing briefings and recommendations for senior stakeholders, and tailor communication messaging effectively to different audiences.

What we need from you

Attach an up-to-date resume and a brief cover letter outlining how your skills and experience align to the role.

Role related enquires: Please contact Afrah Saied via Afrah.ahmedsaied@customerservice.nsw.gov.au

Closing Date: Wednesday, 10 August 2022 at 09:59 AM

Salary Grade 7/8, with the base salary for this role starting at 99431 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Saied via Afrah.Ahmedsaied@customerservice.nsw.gov.au.

Closing Date: Wednesday, 10 August 2022 at 09:59 AM

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via Afrah.Ahmedsaied@customerservice.nsw.gov.au or .