Job Reference: req21008_1658902849

• Amazing opportunity to establish the benchmark for governance, culture and accountability to ensure that the NSW Home Building Compensation Scheme protects and supports the people who need it, now and into the future
• Total remuneration range: $234,775 to $258,405 commensurate with experience
• Term appointment up to 2 years with the possibility of ongoing employment
• Flexible and remote working opportunities from anywhere in NSW

About the role

Be part of something bigger in this opportunity that will see you support the development and implementation of government advice and policy associated with home building compensation reform in NSW.

You will utilise your understanding of customer experience, stakeholder engagement, policy, regulation and compliance to oversee the establishment of a team to partner, collaborate and coregulate the scheme and improve regulatory effectiveness. You will utilise tools and research from various sources including community feedback, industry experts, global initiatives, technology and digital enhancements. This is an exciting opportunity to create a contemporary regulatory environment to improve customer outcomes and experiences, and contribute to the creation of affordable products and choice.

Looking for your next challenge? You will have an opportunity to implement and deliver reforms which has just been proposed. Click here for more information and don't miss out on this opportunity to make an impact on this significant regulatory model!

For more information on the role and its accountabilities, click here to view the role description.

About you

To be successful, you will demonstrate a unique set of skills and experience including an in-depth knowledge of policy reform and implementation and building and housing regulation and compliance expertise.

You will be a positive change agent and have demonstrated experience in leading change management programs including building teams through inclusive leadership. To influence this change you will have a natural ability to engage with key stakeholders and capability to work across both industry and government.

As you form your own team to support you on the journey, you will be a collaborative leader who can develop and promote a positive and inclusive environment.

About us

At any one time, more than 10 million people are protected under one of the State's insurance compensation schemes - CTP, workers compensation and home building compensation. The schemes are funded by more than 6 million vehicle owners, employers and homeowners who together pay more than $7 billion in premiums each year. Together, they provide an essential social safety net.

The State Insurance Regulatory Authority (SIRA) is the independent regulator of insurance and care schemes in NSW and has a broad range of stewardship, scheme design, and regulatory functions to deliver on the agency's core purpose - making sure that NSW insurance schemes protect and support the people who need them, now and in the future.

SIRA forms part of the Customer Service Cluster.

The Department of Customer Service is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

Understand more about SIRA - here.

For enquiries regarding this position, please contact Andrew Vouthivong, Senior Advisor Talent Acquisition via Andrew.Vouthivong@customerservice.nsw.gov.au.

Understand more about the Department of Customer Service - here or to find out what it means to be part of DCS, visit our Career site.

Closing date: Wednesday 10 August 2022 (9:59am).

Your application should include an up-to-date CV and cover letter which clearly details your relevant skills and experience to this position.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via email or phone.