Job Reference: req20947_1658809203

Senior Telecommunications Emergency Management Officer (9/10) ,Ongoing role, Flexible locations will be considered such as Sydney, Tweed Heads, Bathurst and Gosford

About the Team and Role:

An opportunity has become available for Senior Telecommunications Emergency Management Officer to join the Telecommunications team within NSW Telco Authority.

This role is part of the team in the NSW Telco Authority's Telecommunications Emergency Management function which is responsible for coordinating the telecommunications aspects of emergencies and incidents through the four phases of emergency management: prevention, preparation, response and recovery. The role will be responsible for providing operational and coordination support to the Authority, NSW Emergency Services Organisations, other Functional Areas and participating telecommunications carriers in emergency management.

The role is also responsible for leading a team, developing, implementing and improving procedures and guidelines. The role will also undertake projects and activities that enhance the capability and performance of the team during emergency operations. In the response and recovery phases of emergencies, you will provide critical advice in often high-pressured situations, to senior stakeholders, whilst remaining calm and considered. You will excel under pressure and will be confident in analysing operational intelligence and solving problems.

You will build credibility and relationships with Emergency Service Organisations that will maintain and uphold stakeholder confidence in the emergency management practice. You have proven experience of influencing a diverse and senior stakeholder group through your ability to communicate complex telecommunication concepts in clear and simple language.

Key responsibilities include:

• Operate as a liaison officer at operations centres, being available and on-call 24/7 to participate in the response to actual and potential significant telecommunications service interruptions in NSW, to maintain network performance to meet user demand.
• Provide leadership and actively participate in emergency operations, reviews and debriefs, coordination forums, and operational exercises, as required to ensure operational tasks are performed reliably and consistently.
• Manage and develop stakeholder relationships through effective communication, negotiation, and issue management with internal and external stakeholders to support informed decision-making
• Maintain and develop systems, processes, and equipment supporting the unit in providing highly effective and resilient response capabilities to ensure delivery of telecommunications systems within the framework established under organisational and divisional plans.

To be successful in this role you will demonstrate:

• Ability working in fast paced environments with the ability to plan and organise tasks to meet deadlines and perform routine and complex tasks to prescribed standards.
• Employment screening checks and willingness to obtain relevant security clearance vetting if required.
• Willingness for Intra-state travel related to coordination of state-wide events
• Available on a 24/7 rotating roster
• Previous work in an operational environment
• Previous experience within the Emergency Management Sector

What we need from you:

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.
For more information about the role please contact Joshua Weston on joshua.weston@customerservice.nsw.gov.au

About NSW Telco Authority:

NSW Telco Authority is working with emergency services organisations and other partners to design and build the next generation of operational communications services to help protect NSW communities.
This includes the Critical Communications Enhancement Program which is expanding the government radio network to deliver a Public Safety Network for frontline responders. The enhanced network is pivotal to the development of a national Public Safety Mobile Broadband capability and the delivery of key government initiatives including Regional Digital Connectivity and the NSW Mobile Black Spot Program among others.

Culture is key to the success of the Authority's fast-moving environment, where partners and stakeholders operate to a 'one team' charter, based on the Authority's values of Service, Trust, Accountability, Integrity, Respect and Safety.

The NSW Telco Authority operates as a standalone Statutory Authority within the Department of Customer Service.

The NSW Telco Authority promotes flexibility and we will consider part time, job share and other flexible arrangements.
For more information on NSW Telco Authorityhttps://www.telco.nsw.gov.au/

Salary Grade 9/10, with the base salary for this role starting at $113,343 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Shaily Chouhan via Shaily.Chouhan1@customerservice.nsw.gov.au.

Closing Date: Friday, 5 August 2022 at 9.59am

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via Shaily.Chouhan1@customerservice.nsw.gov.au or .