Job Reference: QLD/NIISQ686904

You will be responsible for partnering with a range of stakeholders to support the delivery of high-quality home and vehicle modifications for National Injury Insurance Scheme Queensland (NIISQ) participants.

The employing entity for this role is NIISQ Agency.

Your role
Provide expert strategic and operational advice and guidance in relation to home and vehicle modifications for Scheme participants.
Provide participants, their family and carers with information about the Scheme and Agency as it relates to home and vehicle modifications
Deliver a key liaison and coordination function across internal stakeholders, participants, providers, and external Advisors, assisting to maintain high quality service outcomes for scheme participants.
Lead and support other team members in decision-making by providing expert technical guidance, coaching, and peer supervision.
Track and monitor home and vehicle modifications projects/activities, including liaison with providers to achieve best outcome for Scheme participants
Assess and approve necessary and reasonable home and vehicle modification requests within delegated authority.
Lead the development and continuous improvement of strategies, policies, procedures and resources to enhance the quality of home and vehicle modifications outcomes for participants.
Support the effective management of home and vehicle modifications complaints and incidents.
Provide housing options advice and support

About you
To be successful in this role you will demonstrate a strong commitment to shared values, and a broad skillset that includes:

• a comprehensive understanding of home and vehicle modifications and housing options for people with severe injuries, in the context of the health, disability or injury insurance sectors, and current business acumen.
• exceptional interpersonal and relationship-management skills, ability to communicate complex information, set clear expectations and engage in difficult conversations in an empathetic manner with a variety of stakeholders including Participants, providers, external Advisors and internal stakeholders.
• A proven track record in making sound decisions and recommendations based on relevant evidence in a statutory environment.
• Highly developed organisational and project management skills displaying a collaborative, autonomous, flexible and agile working style and approach.

This role may be filled via a mobility arrangement.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***

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