Job Reference: 364454159

Assessment Officer, HCCC - Clerk Grade 5/6 - Creation of talent pool for temporary/ongoing roles ? 

 

Do you want to be part of a meaningful organisation that plays a central part in maintaining the integrity of the NSW health system??? 

Do you have strong communication and interpersonal skills? Are you a highly organised person who meets deadlines and is passionate about making a difference? If yes we would love to hear from you!?? 

 

What will you receive in return??? 

• Salary range from $93,295 - $102,941??plus superannuation and annual leave loading?? 

• Flexible working arrangements?? 

• Great office facilities walking distance from Central station?? 

• Access to our welling being initiatives such as Fitness Passport, Headspace subscription and more!?? 

 

?ABOUT THE HCCC?? 

The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 1993) that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.?? 

 

ABOUT THE ROLE?? 

As an Assessment Officer you will be responsible for the diligent and timely assessment, management, and preparation of assessment plans for all complaints received, and assisting stakeholders understand the assessment process.?? 

 

To learn more about the position, please view the Role Description here.?? 

About you:?? 

• A natural problem solver with experience in a complaints or case management environment including analysing and interpreting information regarding complaints?? 

• Driven and motivated to manage a high volume workload with tight deadlines???? 

• Confident and practices sound judgement, and the ability to display empathy while remaining objective and impartial?? 

• A strong communicator and negotiator with advanced written and verbal communication skills, and ability to tailor communication to various stakeholders.?? 

 

HOW TO APPLY? 

Applicants are required to submit an online application. This will include:? 

• Current resume / curriculum vitae (CV) (maximum 5 pages)? 

• Cover letter outlining your relevant skills and experience (maximum 2 pages)? 

 

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.? 

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.? 

Recent applicants need not apply.? 

The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History), qualification check, and Working with Children’s Check.?? 

 

?Essential requirements: 

To be eligible to apply for this position, applicants must have existing Australian work rights. 

The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History), qualification check, and Working with Children’s Check. 

Closing Date:?11:59pm, Wednesday 16th October 2024 

 

ADDITIONAL INFORMATION? 

For any questions about the position, please contact?Amanda Brunskill on ABrunskill@hccc.nsw.gov.au 

For any questions about the recruitment process, please contact HCCC People & Culture at?peope@hccc.nsw.gov.au?? 

For more information about Employment at HCCC please follow this link:?www.hccc.nsw.gov.au/About-us/Employment???? 
The Commission is an Equal Employment Opportunity Employer.?