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Job Information

Company:
NSW Department of Communities and Justice

Category:
Community Services >
Other

Job Type:
Permanent Full Time

Location:
Regional NSW
Australia

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Assistant Client Services Officer - Talent Pool

Job Reference: 31644

  • Kick start your career in Court Services NSW with the Department of Communities and Justice
  • Salary range $32,102 - $62,839pa, plus employer’s contribution to superannuation and annual leave loading
  • We are creating a Talent Pool to fill future ongoing roles and temporary opportunities, both full time and part time, as may arise over the next 18 months at any of the following hub locations:
    • Sutherland
    • Campbelltown (including Picton and Moss Vale)
    • Wollongong (including Port Kembla)
    • Nowra (including Batemans Bay and Bega)
    • Queanbeyan (including Goulburn and Cooma)

 

Agency overview

The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster. DCJ works to enable everyone's right to access justice and help for families through early intervention and inclusion, with benefits for the whole community. Stronger Communities is focussed on achieving safe, just, inclusive and resilient communities by providing services that are effective and responsive to community needs.  For the first time, the creation of DCJ and Stronger Communities provides an opportunity to focus on prevention and early intervention across both the social welfare and justice systems.

 

Courts, Tribunals and Service Delivery support the NSW community by providing access to justice services, through the protection of rights and public safety initiatives. There are 164 courts and tribunals throughout NSW.

 

 

About the role

The role provides a range of clerical and administrative services including, but not limited to, responding to client enquiries, providing assistance in the courtroom, data entry and records management.

 

Essential Requirements

It is an essential requirement of the role that successful applicants will have had their first dose of the COVID-19 vaccine by 25 October 2021 and their second dose by 17 January 2022.

Circuit and relieving staff are required to possess a current Australian Drivers Licence and must be willing to travel. Travel to other locations within a hub may also be required, this may include overnight stays. 

 

About you

 

  • Ability to provide clerical and administrative support to the court and registry
  • Ability to use computer systems to accurately enter data
  • Ability to provide administration support to a variety of teams and stakeholders
  • Ability to provide quality client service to magistrates, judges and members of the public 
  • Confident in using computers and software applications to enter data
  • Ability to adapt and work in different jurisdictions and court locations
  • Ability to comply with department policies and practices such as Equal Employment Opportunities, Harassment prevention, EAPS, Code of Ethical Conduct, Ethical Work Practices, Disability Awareness, Cultural Diversity and Workplace Heath and Safety

 

Applying for the role

To apply for this role you will need to submit an application online via the DCJ Careers page; jobs.dcj.nsw.gov.au  

 

During the application process, you will need to:

 

  • Answer all the pre-screening questions within the online application.

 

  • Attach a resume (maximum 4 pages) and a cover letter (maximum 1 page) that sets out your work experience as relevant to the role

 

  • Provide a response the following pre-screening questions:

 

Pre-screening Question 1: Describe a situation when you were able to improve a relationship by communicating effectively. What made your communication effective? (Maximum 3000 characters or 500 words)

 

Pre-screening Question 2: Give us an example of a problem you resolved by involving others in that process. Describe the issue, what you did and what the result was. (Maximum 3000 characters or 500 words)

 

Click here to download and view the role description.

 

For further information, please contact: Madeline Little on (02) 9542 0250 or via email Madeline.Little@justice.nsw.gov.au

 

A talent pool will be created from this recruitment to fill future ongoing and temporary vacancies and is valid for a period of up to 18 months.

 

Closing date:  Monday 25th October 2021 @10.00pm (AEDT)

 

Please note; to apply for this role open your web browser and navigate to the DCJ Careers page jobs.dcj.nsw.gov.au from here you can create a profile and submit your online application.  

If you experience technical difficulties when submitting your application, please call 02 9765 3526.

 

IMPORTANT

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, interviews and assessments will be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

 

Inclusion and Diversity lies at the heart of how we recruit:

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment within the recruitment process, please call (02) 9765 3526 and advise us of your preferred method of communication.If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

  

Thank you for your interest in this role. We look forward to receiving your application.

 

 

 

 

 

 

  Apply now »

 

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