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Job Information

Company:
Department of Customer Service (New South Wales)

Category:
Other Industry >
Other

Job Type:
Temp / Contract

Location:
Sydney
Australia

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Customer Service Support Officer

Job Reference: req21258_1659672409

Customer Service Support Officer, Grade 7/8, 2 year fixed term Contract with the view of extension, Sydney office's with flexible working model and locations

The Digital Channels team are wanting to welcome an experienced, customer-centric Customer Service Advisor to our team. This is a newly created role will see the Customer Service Advisor provide tailored support to our government agency partners.

What success looks like:

Actioning customer requests actioned in a timely and consistent manner

Enhancing the customer experience using your specialised knowledge to support customers in the use of products and systems

Positive customer outcomes through your ability to create partnerships with customers and stakeholders

Creation and sharing of knowledge articles to support team members

Contributing to the culture of the team by providing feedback, looking for ways to improve processes and sharing new ideas.

To be successful, we're looking for someone is a champion of the customer and has outstanding communication skills. If you're a problem solver who loves collaborating with stakeholders, we want to hear from you.

Key Skills and Experience you'll need to have:

  • Excellent organisational skills and ability to manage competing priorities
  • An outstanding internal and external customer service centric culture
  • Be creative by nature, to think outside the square when it comes to problem solving
  • Experience in customer service and/or service desk roles is desired
  • Experience with Zendesk, Microsoft O365 and Atlassian suites is desired but not essential

What we offer

  • Flexible working arrangements and leave options that will enable you to maintain a true work-life balance
  • Health and wellbeing benefits such as Fitness Passport, Employee Assistance Program
  • Ongoing learning and development opportunities to accelerate your personal and professional growth
  • A culture where people can be their best, in an environment that values diversity and flexibility.
  • Salary Clerk Grade 7/8, with the base salary for this role starting at $99,431 pa base plus superannuation
  • Don't delay, get your application in today! We will be reviewing applications as they come in.

What we need from you:

To apply, review the role description and apply directly by following the link and submitting an up-to-date resume highlighting your skills and experience aligned to this role

For role specific enquiries, please contact Corrin Vaux via corrin.vaux@customerservice.nsw.gov.au

About the team

The NSW Government Digital Channels team is responsible for the central NSW Government digital channels including the NSW Government website and NSW Government Facebook.

What is in our sights right now is a transformational program consolidating government information from many websites into a customer-centric nsw.gov.au. In order to do this, we are building a talented team that will establish great ways of working, collaborate on delivery, challenge old business models and great customer outcomes.

Salary Grade 7/8, with the base salary for this role starting at 99,431 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Chantelle Madden via Chantelle.Madden@customerservice.nsw.gov.au.

Closing Date: Monday, 15 August 2022 at 9:59am

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via Chantelle.Madden@customerservice.nsw.gov.au

A Talent Pool may be created from this recruitment for future ongoing and temporary roles. A Talent Pool is valid for 18 months.

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