Job Reference: 48658

Housing Assistant

• 1x Ongoing Full-Time Vacancy
• Location: Waterloo
• Talent Pool will also be created for Sydney Metro locations
• General Clerk Grade, Base Salary range $32,102- $62,839 pa plus superannuation & annual leave loading
• Opportunities for learning, development, and internal career progression.
• Generous leave entitlements including Flex Leave.

While all applicants are welcome, preference will be given to candidates who meet the established standards of the role and are Aboriginal and Torres Strait Islander and have a deep and strong connection to community and country.

About the Department

Communities and Justice (DCJ) enables services to work better together to support everyone’s right to access justice, support families, and strengthen/bolster the promotion of early intervention and inclusion, with benefits for the whole community. 

Housing Services an agency of DCJ directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

In partnership with the community, industry and individuals we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

About the Role

The Housing Assistant position is an entry level position, directly supporting the client service delivery team. The primary purpose of this role is to provide a high level of support through managing a range of administrative and client service functions.

Your day-to-day functions will include but are not limited to:

• Responding to telephone enquiries, providing information to clients as well as referring client enquiries and information onto client service staff.
• Shared mail inbox management
• Processing financial transactions for invoicing/good receipts
• Manage client information to ensure confidentiality, accuracy and integrity
• Collating and distribution of incoming and outgoing correspondence

About you

• Enthusiastic, engaging and passionate about delivering great customer service.
• Have above average computer skills, as well as the ability to navigate multiple applications and systems.
• Be willing to be upskilled in various processes and software platforms.
• Have a great team focused attitude but also the confidence and initiative to work on your own.
• Demonstrated time management and multitasking skills.
• Demonstrated ability to achieve thoroughness and accuracy when accomplishing tasks.

This recruitment aims to fill 1 position in Waterloo and to also create a Talent Pool for ongoing and temporary positions in Sydney Metro locations, as they arise in accordance with the Government Sector Employment Act 2013.

A Talent Pool is valid for a period of up to 18 months.

Essential Requirements

Note: In accordance with Clause 26 of the Government Sector Employment (General) Rules 2014 and in accordance with Sections 14 and 21 of the Anti-Discrimination Act 1977 the Department of Communities and Justice considers that being of Australian Aboriginal or Torres Strait Islander descent is a genuine occupational qualification for this role and preference will be given to candidates who meet the pre-established standards:

• Documented verification of Aboriginality.

The Department will accept proof of Aboriginality confirming the following:

1. You are an aboriginal person of Aboriginal descent;
2. You identify as being Aboriginal; and
3. You are accepted as such by the community in which you live.

An acceptable form of documented verification is a “Confirmation of Aboriginality” letter, provided to you by a local Aboriginal organisation that includes a common seal from that organisation.

Does this sound like you? Click here to download the role description.

How to Apply

Simply click ‘apply’ to complete the application form.

When applying you will need to:

1. Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.

Find out more

For more information on how to apply for a role in the NSW Public Sector please click here

Role enquiries:

For any enquiries regarding the role please contact Emilee Mosely via phone (0403 208 033 or 02 8372 4794) or email: Emilee.Moseley@facs.nsw.gov.au

Closing date: 11:59pm Tuesday 19th July 2022

Appointments are subject to reference checks and may also require the following checks/clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• You may also be asked to complete a Health Declaration Form in later stages of the assessment process.
• It is an essential requirement of the role that successful applicants are fully vaccinated and able to provide acceptable proof of vaccination status.

IMPORTANT

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

Inclusion and Diversity lies at the heart of how we recruit:

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

If you require further information about the application process or require an adjustment within the recruitment process, please contact Jessica Akole via 02 9765 5557 or jessica.akole@facs.nsw.gov.au and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site

Thank you for your interest in this role. We look forward to receiving your application.