Job Reference: req21006_1659587237

Program Manager, Data Governance & Process Experience - Grade 11/12, Ongoing, Flexible locations will be considered such as Sydney, Gosford, Bathurst and Tweed Heads

About the Team and Role

You will be a key member of the Insights and Analytics team and will be responsible for implementing NSW Telco Authority's data foundation as part of the Authority's digital transformation. The team is currently implementing a strategic best-in-class analytics platform and will be integrating numerous datasets into the platform to establish the Authority's data foundation and providing analytics services to ensure high quality and well governed data. The team will be looking to unlock the value from information assets, provide new products and services to customers, and provide the tools and services to empower our people to be their best.

The role is a leadership role in a team which comprises Data Governance, Data Practitioners in the field of Data Engineering, Data Analytics, Data Science and Business Intelligence.

You will lead data governance strategy, framework and standards development and implementation, creating an ability to share and democratise data both across NSW Telco Authority and between government agencies and drive the maturation of data management practices.

Key responsibilities include:

• Design, develop and gain endorsement for Data Governance and Management frameworks, standards and processes to support Telco's Data and Analytics vision and Data Governance roadmap.
• Supporting Telco's business units and projects to help them implement / embed the Data Governance and Management framework requirements.
• Define rules that enables classification of data within the data management framework and gain agreement on critical data elements with data owners, linking to value and use cases.
• Support the development of the user access strategy and policies to govern access to safe data with clear ability to apply using profiles and work with technical and business partners to implement.
• With security, help define security levels required for each area and level of data platforms as well as movement between platforms and work with enterprise data architect to design and implement across cluster.
• Determine data sharing principles and processes with internal and external stakeholders relevant for each user and data type and develop use of data policies for appropriate and ethical use of data.
• Support the team and wider data owner and data steward community on data governance and management topics, increasing understanding and literacy.
• Create processes and procedures along with access controls to monitor adherence including the establishment of internal policies and standards and their enforcement.
• Assist in creation of policies and procedures for implementation across the cluster that correspond with the objectives of the Data Governance program.
• Devise and enforce metadata, data ownership & stewardship and data sharing standards across Telco.
• Assist in the selection and provide the tools and framework necessary for proper life cycling management of the data.

To be successful in this role you will demonstrate:

• Demonstrated knowledge and experience in Data Management & Governance and Data Analytics area.
• Hands on experience in designing, building and implementing Data Governance artefacts & frameworks.
• Understanding of Enterprise Data Governance Operating Model and work for enterprise data function.
• Can-do attitude and take it on and make it happen and be always a step ahead.
• People leader exposure is favourably and always willing to help and mentor junior team members to be successful.
• Excellent stakeholder management and strong communication skills.
• Natural influencer and negotiator and ability to build quick relationships with key stakeholders.

How to Apply

Please provide an up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact Glen Shephard on glen.shephard@customerservice.nsw.gov.au.

Salary grade 11/12, with the base salary for this role starting at $131,094 base plus superannuation.

Click here to access the role description. For enquiries relating to recruitment, please contact Kayla Hogan on kayla.hogan@customerservice.nsw.gov.au.

Closing Date: Friday 19th August 2022 at 9:59am.

About NSW Telco Authority

The Telco Authority is working with emergency services organisations and other partners to design and build the next generation of operational communications services to help protect NSW communities.

The Telco Authority is a rapidly growing part of Digital NSW. We are responsible for NSW Connectivity Strategy, the delivery of a large and complex project portfolio (over $1bn) and emergency communications for the state.

We have a significant focus on performance, diversity, and flexibility at Telco (including Flex Ready Certification) and the leadership team is 50% women. All roles, including this one, are flexible at Telco - part time, part year, job share, etc.

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via kayla.hogan@customerservice.nsw.gov.au.