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Job Information

Company:
NSW Department of Communities and Justice

Category:
Community Services >
Other

Job Type:
Permanent Full Time

Location:
North West & Hills District
Sydney
Australia

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Quality Assurance and Performance Manager

Job Reference: 29042

  • Great Team Environment located at John Morony Correctional Centre, Francis Greenway Complex, Windsor
  • Clerk Grade 9/10, Salary ($113,343– $ 124,901), plus employer’s contribution to superannuation and annual leave loading 
  • Diverse and inclusive organisation

 

About the Company

The Department of Communities and Justice (DCJ) was formed in 2019 with the merger of two former departments Family and Community Services (FACS) and Justice.

By combining FACS and Justice, the two former agencies are now able to work together as DCJ to support everyone’s right to access justice, to help families, and to promote early intervention and inclusion, in order to provide benefits for the whole community.

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce the risk of re-offending and enhance public safety. It serves a key function of the NSW Communities and Justice Sector by providing effective, safe and humane management of offenders both in custody and in the community CSNSW also works in partnership with other government and community agencies to ensure that offenders and their families are supported. 

 

About the role

The Quality Assurance & Performance Manager will develop, manage and implement quality assurance systems and process to deliver standardised oversight, monitoring and reporting for the John Morony Correctional Centre to prevent CSNSW incurring a contractual abatement for under performance.

 

About you 

As the Quality Assurance & Performance Manager, you will be passionate about driving a culture of continuous improvement. In this role you will be responsible for the centre’s quality management system; monitoring the centres performance against key performance indicators: develop an intricate knowledge of the Operating Agreement; managing numerous Service Level Agreements; engaging with diverse range of stakeholders and work closely with all ranks and disciplines within the centre. You will have strong verbal and written communication skills, the ability to engage staff and have a proven track record of delivering results. 

 

Essential requirements

  • Relevant tertiary qualifications or equivalent experience.

 

Please click here for Role Description

  

Applying for the role

 To apply for this role you need to submit an application online

 When applying you will need to:

 

1.         Answer the two pre-screening questions below – we are looking for you to demonstrate your competency in the focus capabilities as details in the Role Description.

 

Question 1. 

Describe a situation where you identified issues or barriers and implemented systems or processes that enabled optimal performance and outcomes. Outline the steps you took and the result. 

           

Question 2.

Describe a situation where you have had to collate, analyse and present complex information such as a briefing note or business case to senior executive. Please provide an example of your work and indicate how you ensured that the intended message was clear and persuasive.

 

Then:

 

2.         Attach a resume (maximum 3 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.

 

Job Notes: Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013.

 

For more specific information about the role please contact: Louisa Van Mal, Governor, John Morony Correctional Centre, via email  louisa.vanmal@justice.nsw.gov.au or call 02 4582 2163

 

For application enquiries or technical issues, please contact the Talent Acquisition team via csnswta@justice.nsw.gov.au

 

Closing date: Wednesday 29 September 2021

 

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.  This may include video interviewing, telephone interviewing and online assessments.  If you are successful following review of your application, you may need to perform assessments and /or interviews via online platforms using a PC, Laptop, or smart phone.  By doing so, we will be adhering to the strict social distancing advice currently in place.

 

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. If a vacancy arises in your preferred location during this time, you may be contacted and asked to attend the location to meet the manager. From there a final decision will be made regarding whether to activate the talent pool. Offers are based on location preference, capabilities, knowledge and experience.

 

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQA+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment within the recruitment process, please contact karen.honnery@justice.nsw.gov.au  and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

 

  Apply now »

 

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