Senior Customer Service Officer
Job Reference: 29778
- Industry leading training and career development
- Generous leave entitlements including flex leave
- Temporary Full-Time opportunity up to 12 months
- Location: Dubbo CSC
- Clerk Grade 3/4, Salary ($72,635 pa - $79,535 pa), plus employer’s contribution to superannuation and annual leave loading
About us
The Department of Communities and Justice carries an important purpose across many areas of its work, particularly when it comes to improving outcomes for children and young people, Aboriginal people, people with disability, people from culturally and linguistically diverse backgrounds, people experiencing domestic and family violence, victims of sexual assault, juvenile offenders, people at high risk of reoffending, and people experiencing homelessness.
Working together for stronger communities means we can continue to deliver our services with a more unified and collaborative approach. This means a greater focus on prevention and early intervention, faster responses, more seamless operations, less duplication of effort and better outcomes.
About the role
The primary purpose of this role is to provide front line services to the community from the Coonabarabran Community Service Centre (CSC). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.
Essential requirements of the role
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
About you
Are you enthusiastic, engaging and passionate about delivering great customer service interaction? Do you have good computer skills, with the ability to navigate multiple applications and systems? A great team focused attitude but also the confidence and initiative to work on your own? Sound administrative background?
Does this sound like you? Click here to download the role description.
Applying for the role
When applying you will need to:
- Submit a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role
- Attach an up-to-date resume (maximum of 5 pages)
Closing date: Wednesday 29th September 2021 at 11:59pm
For role enquiries please contact Elizabeth Sanders on 02 6826 7310 or Ashlea.andrew@facs.nsw.gov.au
If you experience technical difficulties when submitting your application, please contact our team on (02) 9765 3414.
Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
IMPORTANT
To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.
This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.
You may be asked to complete a Health Declaration Form in later stages of the assessment process.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQA+, culturally and linguistically diverse people, carers and other diversity groups.
If you require an adjustment within the recruitment process, please contact (02) 9765 3414 or via email at Leanne.Chommanivong@facs.nsw.gov.au and advise us of your preferred method of communication.
If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
Apply now »
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