Job Reference: req19774_1659507177

Senior Solutions Architect, Temporary (3-year fixed term with potential to extend or go permanent), Flexible locations will be considered such as Sydney, Tweed Heads, Bathurst and Gosford

About the Role

The NSW Telco Authority is looking for a Senior Solutions Architect. This role will be responsible for the vision and laying out of all high-level network designs for alerting systems such as paging through design, development, and execution of the integrated solutions. The network designs would align with the Enterprise Architecture plans and meet the current and future needs and requirements the business and of our customers.

This role provides comprehensive guidance and control on the development of, and modification to principals, processes, and guidelines to ensure that the standard architectures, strategies, policies, and practices are always adhered to.

Key accountabilities will include:

• Utilise unique operational and technical skillsets, working across multiple customers ensuring a deep knowledge of customer requirements of the mission critical messaging platform.
• Build network architectures by following through the business requirements documentation.
• Be able to evaluate available solution options and propose what works best.
• Provide expert advice for improvement on existing network architecture.
• Have complete understanding on how paging networks work (radio & core networks).
• Be able to model network traffic in terms of number of messages and network capacity.
• Define paging network migration strategy from existing network to new network.
• Collaborate with other business units and technical experts to ensure all stakeholders all aligned with the proposed solutions.
• Represent Telco Authority as an SME on various forums and be able to present proposed solutions to Telco Authority customers.
• Working closely with Program Manager and other colleagues, be accountable for ensuring that the Telco Authority only invests in highly resilient, fit for purpose messaging infrastructure.
• Accountable for outcomes and actions associated with cross platform Operational Communications and ensuring that the Paging Program delivers precisely what is needed by our core customers, within the committed timeframe.
• Ensuring that complex technical conclusions can be explained clearly, simply and completely to stakeholders across the spectrum of operational and technical experience.
• Be directly involved in all specifications, procurement, and governance, from Program establishment to handover into BAU Operations to ensure that the characteristics of the paging service delivered to Telco Authority customers is of sufficient end to end standard to substantially exceed the operational requirements of front-line users.

About You

To be successful in this role you will need the following:

• Degree in telecommunications, system communications or related engineering.
• At least 8 years of experience working on wireless telecommunications networks.
• Your experience with Public Safety networks (LMR and Paging Systems) will be highly regarded.
• Proactive in finding problems before they happen, propose solutions and manage implementation.
• Experience in large scale network rollouts.
• Experience in coordinating multiple internal and external teams and stakeholders.
• Expertise in conducting meetings, taking minutes and communication back to wider audience.
• Expertise in managing competing requirements and expectations.

How to Apply

Please provide an up-to-date CV outlining your skills and experience for the role.

For enquiries regarding this position, please contact Khalid Salim on khalid.salim@customerservice.nsw.gov.au.

Salary grade 9/10, with the base salary for this role starting at $113,343 base plus superannuation.

Click here to access the role description. For enquiries relating to recruitment, please contact Kayla Hogan on kayla.hogan@customerservice.nsw.gov.au.

Closing Date: Thursday 11th August 2022 at 9:59am.

About NSW Telco Authority

NSW Telco Authority is working with emergency services organisations and other partners to design and build the next generation of operational communications services to help protect NSW communities.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. We coordinate and align whole-of-government connectivity programs and priorities to deliver improved connectivity for citizens across our state.

Culture is key to the success of the Authority's fast-moving environment, where partners and stakeholders operate to a 'one team' charter, based on the Authority's values of Service, Trust, Accountability and Integrity.

The NSW Telco Authority operates as a standalone Statutory Authority within the Department of Customer Service. The NSW Telco Authority promotes flexibility, and we will consider part time, job share and other flexible arrangements.

For more information on NSW Telco Authority https://www.telco.nsw.gov.au/.

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via kayla.hogan@customerservice.nsw.gov.au.