Job Reference: 45923

Centre Supervisor

• Industry leading training and career development
• Generous leave entitlements including flex leave

Manage and develop people, technology and administrative systems within a Centre. To be successful in this role you will enjoy leading people, problem solving and will be able to multi-task, think on your feet and motivate team members. You will be a strong communicator, have great organisational and time management skills with an eye for detail. You also enjoy working with and supporting clients.

Agency overview

Communities and Justice (DCJ) enables services to better work together to support everyone’s right to access justice, support families and strengthen/bolster the promotion of early intervention and inclusion, with benefits for the whole community.

About the role

The Centre Supervisor performs tasks to manage and develop the people and technology resources and administrative systems of a centre, whilst ensuring the provision of efficient, high quality and customer-focused sound recording and transcription services are delivered to internal and external customers.

The ideal candidate will understand the team’s objectives and align operational activities accordingly. You will understand and comply with information and communications security and acceptable use policies, define and clearly communicate role accountabilities and responsibilities to achieve business outcomes.

You are a forward thinker who is able to forecast for holidays, unplanned absences, and staff training whilst attending to any day-today rescheduling to cover resourcing availability and ensure the grade of service to clients is always met.

Duties

Lead, coach, and coordinate resources to monitor proceedings at multiple courts and tribunals. Identify staff training requirements, emerging issues, and develop solutions to ensure provision of services.

Respond appropriately to changing deadlines and unpredictable demands to ensure consistent levels of service within a Centre.

Role requirements

·         A sound understanding or the ability to acquire the knowledge quickly about the Reporting Services Branch.

·         Sound working knowledge or the ability to learn the DAT and TPM systems.

·         Ability to acquire knowledge and understanding in order to implement Remote Monitoring technology within the Centre

·         An understanding of the functions and procedures of NSW courts and tribunals

·         It is an essential requirement of the role that successful applicants will be fully vaccinated against COVID-19 and proof of vaccination will be requested prior to commencing employment.

Benefits

·         Salary from $87,493 to $96,540 + super

·         Located in Parramatta CBD

·         Diverse and inclusive organisation

How to apply

Simply click ‘apply’ to complete the application form.

For more information contact: Gary Head on 0403 126 203 or via email Gary.Head@justice.nsw.gov.au   

Closing date:  Monday 13th June 2022