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Job Information

Company:
Life Without Barriers

Category:
Community Services >
Other

Job Type:
Full-time Permanent/Temporary

Location:
Melbourne
Australia

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Senior Roster Officer. Permanent - Canterbury

Job Reference: 3314871

The Senior Roster Officer  a senior role in providing sustainable management at Life Without Barriers (LWB) in Richmond

  • Opportunity to work for one of Australia's largest Social Purpose organisation
  • Permanent ongoing position
  • RDO's and salary sacrificing available

About the Organisation
Life Without Barriers is a leading social purpose, not for profit organisation of 6,100 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   
 
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

 
About the role

The Senior Roster Officer is a critical role in the effective and sustainable management of our workforce. The role coordinates the rostering team to organise and allocate work and provides higher level advice to Roster Officers.
This role is responsible for coordinating and optimising the available workforce; utilising rostering and scheduling systems to best meet customer requirements and promotes a sustainable workforce in compliance with award and legislative requirements.
You will need strong interpersonal skills and a good understanding of the role of a frontline support worker, coupled with fantastic problem solving skills and a logical mindset. 
This role will not involve any 'on call' however you would be a point of escalation for your reports. The On Call itself will be managed by the Roster Officers

  
Key Responsibilities

 
  • Work with key stakeholders to understand NDIS plans, service agreements and participant needs prior to development of schedules and rosters
  • Build positive relationships through engagement with key stakeholders
  • Respond to and liaise with key stakeholders to resolve queries
  • Develop ‘best fit’ schedules for participants and optimise rosters for workers and the program
  • Respond to ad hoc changes required by participants and workers by adjusting schedules and systems and communicating with key stakeholders daily
  • Monitor and audit rosters and schedules entered by Roster Officers to ensure that support is delivered to customers that reflects their NDIS plan, service agreements and that these are in accordance with relevant business principles, legislation and agreements
  • Where required, monitor and adjust planned rosters and schedules, based on the NDIS plans, service agreements, customer feedback and complaints
  • In consultation with the supervisor or manager, allocate work within the rostering team
  • Promote a positive environment by working cooperatively, demonstrating good communication and interpersonal skills and appropriate peer support with an ability to flex across other roster locations to assist during peak period’s
  • Coach, support and supervise Roster Officers
 
 
Provide the LWB customer and the NDIA with reports on outcomes and success indicators,  within the agreed reporting frequency
 
Skills & Experience
 
  • Certificate II in administration / business studies or equivalent
  • Demonstrated experience in a similar role
  • Working knowledge of workforce management principles, health and safety, industrial instruments and roster optimisation
  • Demonstrated leadership and coaching skills, with the ability to build a shared understanding of, and commitment to the organisation’s Purpose and Values
  • The ability to work collaboratively and in partnership with a range of stakeholders to optimise a best fit workforce for participants
  • Ability to support organisation-wide initiatives that support Life Without Barriers’ Purpose and Values
  • Excellent verbal and written communication skills with strong attention to detail
  • Demonstrated ability to use Data Bases and Microsoft Office suite of programs, for example Outlook, Word and Excel
  • Demonstrated problem solving and conflict resolution skills with an ability to think laterally and use initiative

    Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
      
Benefits
• Opportunity to work for one of Australia's largest Social Purpose organisations
• Attractive Remuneration Package with excellent tax benefits
• Fantastic career Opportunities

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)
   
How to Apply
Click on the APPLY button below and follow the screen prompts. 

If you have any queries, or if you have a disability and require adjustments, please contact Tracy Donnarumma on 0408 388 959 or tracy.donnarumma@lwb.org.au

Applications close at midnight on Monday April 22nd 2019. 

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