Job Reference: req32517_1711078640

Office of the Children's Guardian

Team Leader, WWCC

• Exciting opportunity to make a real impact in shaping the future of the Office of the Children's Guardian.
• Supportive and collaborative team culture, committed to diversity and inclusion in the workplace.
• Join a dynamic workplace and be part of the Working with Children Check directorate who play a role in keeping our kids safe.
• One full-time, ongoing role opportunity located at Strawberry Hills.
• Flexible working arrangements with access to learning & development opportunities and health & wellbeing programs.
• Clerk Grade 9/10 - 35 hours per week - $120,859 - $133,183 per annum (plus employer's contribution to superannuation and annual leave loading).

About the Office of Children's Guardian

The Office of the Children's Guardian (OCG) upholds NSW children and young people's right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy.

To find out more about the Office of the Children's Guardian, visit our website.

About the directorate

Working With Children Check Operations is committed to providing high level of service in the administration of the Check. The Directorate has experienced a period of growth and focus on continuous improvements which has recognised the NSW WWCC Scheme as the benchmark child related screening unit. The team is compromised of Customer Service, Records Review and Risk Assessment. Together, we administer the Working with Children Check function.About the role

The Team Leader leads and co-ordinates a multi-disciplinary Assessment and Review team. The team gathers and reviews information and makes recommendations about whether a person poses a risk to the safety of children in child-related work. The Team Leader is responsible for ensuring the team makes consistent, evidence-based recommendations.

The Team Leader demonstrates our values (Integrity, trust, service, accountability, respect and empathy), is considered and decisive, technically competent, and has strong people management skills.

We are seeking a motivated and resilient person to:

• Managing and supporting a team with a diverse and complex range of applications, while concurrently managing priorities and other business activities and determining the most appropriate course of action for individual matters.
• Anticipating and managing complex, sensitive issues while being able to respond effectively, accurately and quickly in a high-volume work environment.
• Maintaining systems, controls, and benchmarks to ensure quality and consistent decision-making across the team.

Key knowledge and experience

• Demonstrated experience in the analysis and assessment of risk is strongly preferred.
• Previous knowledge and experience in administrative or regulatory decision making is preferred.
• Demonstrated experience in the people management and maximising performance of individuals and at team level is preferred.

Essential Requirements

• Tertiary qualifications in social or behavioural sciences or other relevant discipline and/or extensive relevant workplace experience is required.
• Achievements in case management or client service delivery in a complex and high volume working environment.
• All roles associated with the Office of the Children's Guardian are required to have a current NSW Working with Children Check.
• Employment at the Office of the Children's Guardian is subject to the satisfactory completion of security and related vetting checks.

For further information about the role, please view the role description.

Our commitment to Diversity

We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you require an adjustment in the recruitment process, please contact the OCG People and Culture team on (02) 8219 3661 or OCG.HR@ocg.nsw.gov.au and advise of your preferred method of communication.

How to apply

When applying you will need to attach a cover letter (maximum 2 pages) which states your claims against the capabilities for the role. You also need to address the two targeted questions below and an up-to-date resume (maximum 3 pages) in either Word or PDF format.

We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.

Targeted questions

1. Please describe a time where in the last 12 months you have demonstrated strong leadership and led a high performing team?

2. In the context of administrative review, please describe your ability to review assessments in a timely manner and provide sound recommendations for final decision.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

We encourage you to please call or email our contact Ms. Shonette D'Cunha on +61 28219 3851 or via shonette.d'cunha@ocg.nsw.gov.au to discuss the role.

Applications closing date: Monday, 15 April 2024 10:00am

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.