Job Reference: 66641

Location – Sydney CBD and/or Parramatta 

Ongoing full-time opportunity

Salary ranging from $106,025 to $117,363pa. Plus, employer contribution to superannuation (11%) and annual leave loading (17.5%)

Your role

Lead and manage a team in a demanding, high-volume environment to ensure effective and timely service delivery to people with a decision-making disability, hearing participants, the public and Tribunal members.

What you’ll do

• Manage staff and allocate resources to ensure registry standards are met and quality services are delivered to customers.
• Plan, monitor and organise workloads across the team to ensure effective service delivery.
• Manage staff performance ensuring expectations are clear and understood.
• Provide advice and report to the Executive on team operations and contribute to the development of business improvements that enhance customer service and improve efficiency.

What we’re looking for

A motivated and dedicated team leader with:

• Experience leading a team in a high-volume customer service environment.

• Interest in and or experience assisting people with disability.
• Ability to develop skills and knowledge of legislation, legal principles, and procedures

Download the Role Description

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

· A challenging and rewarding career

· Flexible, autonomous work environment

· Competitive pay and conditions

· Training and development opportunities to build and maintain capabilities

· Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

The Guardianship Division of NCAT makes decisions about people who have a decision-making disability. The Guardianship Division determines applications about adults who are incapable of making their own decisions and who may require a legally appointed substitute decision maker.

Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 4 pages) and a cover letter (maximum 1 page) briefly outlining how you meet the requirements of the role. During the online application process, you will be asked to provide a response to the following targeted question:

Describe a situation where you worked with a direct report to address a performance problem

Applications close 24th May 2024 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rebecca Clifton on 02 9556 7631 or at Rebecca.clifton@ncat.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Dean on 02 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/