Job Reference: req32635_1712619065

Talent Acquisition Advisor

• Branch and Division: P&C Talent Acquisition & Onboarding (Team 1A)
• Location: New South Wales
• Working arrangements: Hybrid/ Flexible
• Employment type: Full-Time, Ongoing (35 hours per week)
• Applications Close: Monday 22nd April @10am
• Enquiries: Nathan Ly, Senior Talent Acquisition Lead -Nathan.Ly@customerservice.nsw.gov.au

Talent Acquisition Advisor
Are you a customer-centric talent acquisition specialist looking to make your move into a large government organisation?

The Talent Acquisition and Onboarding team at the Department of Customer Service are seeking an experienced Talent Acquisition Advisor to drive our ongoing strategy to acquire talent, supporting organisational goals.

You will have the opportunity to grow your professional career in an agile, dynamic, and collaborative environment, where you can innovate, add value, and make a positive impact in the team and across the multiple divisions of the Department of Customer Service.

The Opportunity
This is an exciting opportunity for an experienced Recruiter to join our team for a permanent ongoing position!

You as the Talent Acquisition Advisor will work in an agile environment managing recruitment requests varying from; bespoke, project and campaign recruitment as a member of the larger portfolio team.

You will work closely with hiring managers to recruit proactively both passive and active talent, ultimately contributing to the talent roadmap of the business across multiple divisions.

This role will see you provide exceptional recruitment advice, top notch candidate care and client engagement to deliver top talent across a variety of levels and roles.

You are not afraid to be adaptable and hands on in finding proactive and strategic ways to provide advice and solutions to deliver a positive and successful recruitment process within your portfolios.

In this role you will:

• Deliver end to end talent acquisition services in line with best practice, legislation and Public Service Commission guidelines.
• Design creative job adverts and talent sourcing strategies to attract top talent and meet tight project deadlines.
• Coach managers on best practice approaches and talent management strategies.
• Build and maintain strong relationships and influence hiring managers and decision makers at different levels
• Generate in-depth recruitment and industry reports to offer valuable insights and data-driven suggestions aimed at enhancing the decision-making process in recruitment

About you


To succeed as a Talent Acquisition Advisor, you will have a unique blend of experience including:

• Sound experience managing the end-to-end recruitment life cycle including an understanding of compliance/privacy requirements.
• Experience in managing or coordinating recruitment projects within a high-volume environment will be beneficial.
• Strong attention to detail, especially in written and verbal communication such as creating strategic recruitment campaigns and job ads.
• Experience working autonomously and collaboratively within a team with high volume recruitment needs.
• Exceptional communication and relationship-building skills, allowing you to effectively collaborate with diverse stakeholders at all levels, including senior executives.
• Demonstrated experience creating exceptional candidate and client experiences throughout the recruitment journey  

For more information about the role please contact Nathan Ly, Senior Talent Acquisition Lead on 02 9372 9119 or via Nathan.Ly@customerservice.nsw.gov.au  

What we need from you: 
Your most recent resume and a short cover letter outlining why you're interested in this role, and how your skills and experience are relevant to the role.





Salary Grade 7/8, with the base salary for this role starting at $106,025 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nathan Ly via nathan.ly@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Monday 22nd April

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via nathan.ly@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit


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