Job Reference: 29718

• 2 x Temporary Full-Time vacancies up until June 2022 with possible extension
• Location: Queanbeyan
• Recruitment Pool will also be created for Queanbeyan, Goulburn, Bega and Batemans Bay Locations
• Clerk Grade 2/4, Base Salary range $70,151 - $81,158 pa plus superannuation & annual leave loading
• Opportunities for learning, development, and internal career progression.
• Generous leave entitlements including Flex Leave.

About the Department

The Department of Communities and Justice (DCJ) was formed in 2019 with the merger of two former departments Family and Community Services (FACS) and Justice.

About the Agency

Housing Services an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

In partnership with the community, industry and individuals we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

About the Role

What is the role of a Client Service Officer?

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

You will be working directly with a range of support services and clients in their home as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

Responsibilities

• One position is in the Access and Demand team.
• As a Client Service Officer you are responsible for:
  • Working with and supporting people who are homeless or at risk of becoming homeless.
  • Referral to support services and working collaboratively with support services to develop housing options.
  • With a client focused approach, undertake client assessments to determine eligibility and the most suitable housing options available.
     
• One position is in the Tenancy Management team
• As a Client Service Officer you are responsible for:
  • The management of social housing tenancies and supporting clients to maintain successful tenancies.
  • Monitor property condition and facilitate maintenance and minor modifications where necessary to meet client needs.  
  • Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.

Future opportunities may be available in either the Access and Demand team or the Tenancy Management team.

Essential Requirements

• Possession of a minimum Provisional 2 NSW Driver’s Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).

Desirable Requirements

• Cert IV in Social Housing
• Cert IV in Community Services or similar

This recruitment aims to fill 2 positions at the Queanbeyan location and to also create a Talent Pool for ongoing and temporary positions as they arise in accordance with the Government Sector Employment Act 2013.

A Recruitment Pool is valid for a period of up to 18 months.

Appointments are subject to reference checks and may also require the following checks/clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014

What we can offer you

• Location: Queanbeyan
• Recruitment Pool Opportunities: Queanbeyan, Goulburn, Bega and Batemans Bay
• Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role specific training is available to all new employees to support them to feel confident in the work they do. Client Service Officers are required to complete a ten (10) day Induction program within the first four (4) weeks of commencing with DCJ. Once completed further training opportunities will be made available.
• Salary range $70,151 - $81,158 p.a. plus employer's contribution to superannuation and annual leave loading
• 4 weeks annual leave per year of service
• Generous salary packaging options and other fringe benefits
• Flexible work practices
   

For detailed information on the key accountabilities and capability framework, please click here to view the role description.

How to Apply

Simply click ‘apply’ to complete the application form.
 

When applying you will need to:

1. Answer all pre-screening questions on the online application form

2. Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description, and also include responses to these targeted questions:
   
   1. When working in client services you will experience many types of challenges.  Please provide an example of your most complex client challenge and how you handled this challenge which resulted in a positive outcome.
   
   2. Handling multiple responsibilities with competing deadlines can be complicated.  Please describe how you organise your workload to ensure you meet deadlines.

Find out more

Click here to view supplementary information about the role of a Client Service Officer.

Client Service Officer - https://www.youtube.com/watch?v=ZOo2_XlRmOY&t=16s

For more information on how to apply for a role in the NSW Public Sector please click here

Role enquiries: please contact Gina McGufficke on 02 62297616 or via email gina.mcgufficke@dcj.nsw.gov.au 

Closing date: Friday 1st October 2021 at 11.59pm

IMPORTANT

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

You may also be asked to complete a Health Declaration Form in later stages of the assessment process.

Inclusion and Diversity lies at the heart of how we recruit:

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+ and other diversity groups.

If you require further information about the application process or require an adjustment within the recruitment process, please contact Leanne Chommivong on 02 9765 3414 or via Leanne.Chommanivong@facs.nsw.gov.au and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site

Thank you for your interest in this role. We look forward to receiving your application.