Job Reference: req21088_1659336087

Licensing Super User - Targeted Disability

Clerk Grade 7/8

Our Commitment to Diversity & Flexibility

We are committed to diversity, inclusion and new ways of working

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done, and offer flexible working arrangements where and when possible.

Seeking candidates with disability

As part of our commitment to a workforce which reflects the diversity of the communities we serve, we are seeking talented candidates with disability for multiple positions, both ongoing and temporary roles to join our team.

Location: Flexible location across NSW with frequent travel to Parramatta for team landing days

Salary: From $99,431 + super

About Us:
The Licensing & Funds stream within Better Regulation Division (BRD) delivers a diverse range of regulatory schemes to enable individuals, businesses and organisations to operate in NSW while assuring the community that the requirements of the law are being met. We are passionate about putting the customer at the center of everything we do and adopting new technologies to make government work better.



About the role:

The Licensing Super User will provide subject matter expertise about licensing operations, provide high-level guidance, feedback and advice about system functionality and licensing processes by taking an active role in user acceptance testing, preparing clear and coordinated documentation to escalate issues and inconsistency and support informed decision making.

This role will support the Better Regulation Division, Licensing & Funds stream to adopt new ways of working that will embed the digital readiness and transformation of licensing teams.

If successful, your responsibilities will include:

· Working closely with licensing teams to ensure to deliver a fit-for-purpose digital solution.

· Engage with stakeholders to identify opportunities improve functionality and remove duplication of processes.

· Embracing change and championing early adoption of new digital ways of working.

· Develop a seamless digital licensing process to improve regulatory capability and remove pressure from licensing teams to enable a quality, business as usual service.

· Undertake user acceptance testing and training to develop people/processes that will support licensing post scheme delivery.

· Identify and log issues and, propose and test mitigation and management strategies by working with staff, asking questions and providing ground level information to prepare for transformation.

Key challenges:

· Influencing key stakeholders and decision makers to ensure all requirements are considered.

· Working within an agile project environment to deliver an operationalised and working platform across multiple systems

· Strong consultation and collaboration to ensure a considered planning and delivery approach which aligns to the needs of licensing teams.

To shine in this role you will:

· Have the ability to build and sustain strong stakeholder relationships using negotiation and influencing skills to achieve outcomes.

· Be flexible, show initiative and respond quickly in a changing environment while championing a harmonised approach to processes and procedures.

· Understand the complexities of working in a regulatory environment and, provide support and resources to lighten the load for our people leaders.

· Seek team feedback on optimisation and system change to ensure effective influencing of regulator priorities.

· Be a person with disability (as essential requirement)



These will be key attributes to achieve successful business operations and performance during a period of change management and business improvement.

** Please note the role description for these positions is currently being updated and will be sent to candidate who are successful in proceeding to interview.

To Apply:

Please submit your resume of no more than 5 pages for review, together with a cover letter of no more than 2 pages demonstrating your capability for the role.

Candidates from regional and rural NSW are encouraged to apply.

Closing Date: Monday 15th August 2022 [9:59am]

Important Contacts:

• If you have questions about the role, contact Peta Butler - peta.butler@customerservice.nsw.gov.au or on 02 95668958
  
• If you require adjustments to the recruitment process due to disability, or have any questions about the application process, please contact Hannah Harget - Hannah.harget@customerservice.nsw.gov.au or on 02 9494 8062. To view the Disability Inclusion Action Plan, please visit https://www.nsw.gov.au/customer-service/publications-and-reports/disability-inclusion-action-plan
  
  Salary Grade 7/8, with the base salary for this role starting at $99,431 base plus superannuation
  
  Click Here to access the Role Description. For enquiries relating to recruitment please contact Hannah Harget via hannah.harget@customerservice.nsw.gov.au.
  
  Closing Date: Monday 15th August 2022 [9:59am]
  
  Working at Department of Customer Service
  
  The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
  
  Visit our Careers site to find out what it means to work for us.
  
  Our Commitment to Diversity, Inclusion & Flexibility
  
  We are committed to diversity, inclusion, and new ways of working.
  
  The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.
  
  We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.
  
  If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via hannah.harget@customerservice.nsw.gov.au or 02 9494 8062.